# Different from MSSPs. Different from vendors. Built for measurable threat reduction. Traditional MSSPs measure tickets. Vendors measure licenses. We measure whether your enterprise is materially safer than it was last quarter — and we hold ourselves accountable to that number on a scorecard your board can read in five minutes. Operating discipline 13yrs Built since 2013, refined every quarter Outcome KPIs 18 Reported every quarter, not vanity metrics Delivery centers 2 Auckland & India — follow-the-sun coverage Trusted across Logistics Aviation Manufacturing Legal Government Tech ISO/IEC 27001 Certified Our security practices meet the highest global standards. ## Six structural differences ### Why distributed enterprises choose us over the conventional model. ### Operations discipline, not tool resale Most providers measure tickets closed and tools deployed. We measure quarter-over-quarter threat reduction against an 18-KPI scorecard tied to your board narrative. ### Accountable for outcomes, not activity Our SLAs target detection, response, and risk reduction outcomes — not just availability. If the number doesn't move, neither does the engagement. ### A maturity model, not a service catalogue Every engagement maps to a five-stage maturity benchmark. You always know which stage you're in, what's blocking the next, and what 'better' looks like. ### Practitioners, not account managers You work directly with operators who run the methodology — the same people accountable for the SLA. No layers between you and the work. ### Vendor-neutral, partnership-deep Recognised Palo Alto, Microsoft, Imperva, and ESET partner — but we lead with the operating model. Tools serve the methodology, not the other way around. ### Built for distributed operations Designed for organisations with distributed teams, hybrid estates, and complex risk surfaces — not packaged for SMB checkbox compliance. ## How we compare to the conventional options. A candid view of where traditional MSSPs and security vendors stop — and where LinearStack continues. | Dimension | Traditional MSSP | Security Vendor | LinearStack | |-----------------------------|--------------------------------|------------------------------|-------------------------------| | Primary measure | Tickets closed, uptime | Licenses deployed | Quarter-over-quarter threat reduction | | Engagement model | Tiered support contracts | Product subscription | Advisory partnership with KPI scorecard | | Reporting | Activity dashboards | Telemetry counts | Board-grade outcome narrative | | Methodology | Runbooks per tool | Product workflows | Unified 5-stage operating model | | Accountability | Service-level credits | Vendor support tiers | Outcome SLAs on detection & response | | Maturity path | Upsell next tier | Add modules | Move to next maturity stage | ## Single-discipline vendors leave multi-discipline gaps. MSSPs cover monitoring. Big-4 cover strategy. Tool vendors cover their product. LinearStack operates defence, network, and stewardship as one accountable program. | Capability | MSSP | Big-4 Advisory | Tool Vendor | LinearStack | |---------------------------------------------|-----------------|---------------------|------------------|---------------------------------------------| | Alert forwarding | Yes | No | No | Yes | | Owns measurable threat-reduction outcomes | No | Partial | No | Yes | | Board-ready scorecards & quarterly evidence | No | Yes | No | Yes | | Tuned detection engineering, not alert forwarding | Partial | No | Partial | Yes | | Independent of any single tool vendor | Partial | Yes | No | Yes | | Long-term operational partnership model | Partial | No | No | Yes | ## Operational evidence backs every claim. Week transformation timeline 17–32 From assessment to measurable maturity gain Follow-the-sun coverage 24×7 Operated from Auckland and India centers Certified 2024 ISO 27001 Operational discipline independently audited ## Common questions ### What enterprise buyers ask before a briefing. ### How is LinearStack different from a traditional MSSP? ### Do you replace our existing security vendors and tools? ### What is the 18-KPI scorecard and how is it reported? ### How long does a typical engagement take to show results? ### Who actually does the work — practitioners or account managers? ### Are you a fit for smaller organisations or SMB security needs? ## See the operating model your security program has been missing. A 45-minute private briefing with our practitioners — walking through the methodology, the scorecard, and what measurable threat reduction looks like for your environment.